Have you ever bought a child an expensive toy and then been bitterly disappointed when they completely ignore the toy in favor of the box it came in? It’s funny but frustrating. What was the point of getting such an impressive gift if they’re not going to use it?
The sad thing is that this same story is playing out in an increasing number of companies. Employees who are used to the user-friendly interface of Facebook, Twitter and Apple products are not happy about using frustrating ERPs and CRMs. In fact, many of them are refusing to use these tools that companies spend so much money to buy.
Enterprise resource planning and customer relationship management systems are supposed to boost a company’s efficiency. But if employees don’t use them because they’re too clunky and hard to use, then they’re just money down the drain.
If employees keep using their own system to manage inventory, track accounting changes and do other tasks, this can create a big headache for managers trying to create some semblance of order. Whether employees use Excel spreadsheets or their own limited apps, they are not being as productive as they could if they all used the same system to share information.
Before You Buy
Here are a few questions you should ask about an ERP or CRM you’re currently using or thinking of buying:
- Is it available via mobile devices and/or through the cloud?
- Can employees do their jobs remotely or do they need to be at a desk?
- Can employees use tablets, smartphones or other mobile devices to perform essential tasks?
- How long will it take to train employees on how to use the new system?
- Is it as intuitive as other programs my employees are familiar with?
As you answer these questions, you’ll be able to make a smart decision about whether or not a particular ERP or CRM is a good choice for your business. Hopefully your employees won’t feel boxed in by the software and hardware they use to do their jobs.